Janet Bocook

5176 Twin Falls Drive Dublin, OH 43016  

614-582-3742  

bocookj@yahoo.com

 

WORK EXPERIENCE

CenturyLink - Dublin, Ohio

Ethernet Provisioner – December 2014 – Current

·         Management of CenturyLink Ethernet orders via ASR transmission

·         Management of FOC documentation and DLR build-out

·         Experienced in troubleshooting critical issues and coordination of implementation

·         Experienced in vendor install, change, and disconnect order processing

·         Coordinates with other departments and vendors to ensure on-time delivery of data services

 

 

IBEW Local 32 - Lima, Ohio

Office Manager - March 2007 - September 2013

·         Prepared IBEW Local 32 payroll and taxes using QuickBooks

·         Prepared documents for Union meetings using Microsoft Word and Excel

·         Set up and coordinated conferences and travel arrangements for the Business Manager

·         Answered questions for IBEW Local 32 members in regards to member benefits

 

Qwest Communications - Dublin, Ohio

Network Engineer – March 2001 - November 2006

·         Provided operation support for NOC Center

·         Worked closely with customers and LEC to resolve all trouble tickets

·         Handled DMS-250 MF, IMT, and SS7 translations for 32 switches

·         Handled Sonus translations for VOIP

 

Qwest Communications –Dublin, Ohio

Routing Technician – January 1998 – March 2001

·         Utilized monthly LERG updates and created all necessary translations for new NPA NXX codes

·         Worked closely with Traffic Engineering to assure the proper routing of newly installed trunk groups and IP Facilities

·         Worked with carriers to set up pricing for international routing

 

Qwest Communications - Dublin, Ohio

Network Performance Coordinator - December 1994 – January 1998

·         Distributed and maintained reports for the Network Performance Department

·         Scheduled training classes for the Network Performance Department

·         Performed administrative functions as needed for the Director of Marketing

 

EDUCATION

 

Nortel

·         DMS 250 Translations

·         SS7 Translations

·         DMS 300 International Translations

 

DSC Communications

·         MegaHub STP Translations